Privacy Policy

Who we are

Bloom is an AI-native Voice of the Customer product, operated by Bloom Intelligence Labs, Inc. ("Bloom," "we," "us," or "our"), a company incorporated in Ontario, Canada. This policy covers Bloom's websites and the Bloom service. Bloom runs on Appriana, a multi-tenant platform built and maintained by our team, with full access to operate, extend, and improve it.

For questions about this policy or your data, contact us at privacy@withbloom.ai.

Two roles, two sets of rules

Bloom handles personal data in two distinct capacities, and which one applies determines how your rights work. The distinction matters, so we state it plainly up front.

The rest of this policy is primarily about the second role, the information we collect and control directly. For data we process on a customer's behalf, the governing terms are in the customer's agreement and our Data Processing Addendum, which we provide on request.

What we collect

When you interact with Bloom directly, we collect:

• Account and contact details you give us: name, work email, company name, phone number, and similar information provided when you create an account, join the waitlist, request a paper, or contact us.
• Usage information from the website and product: pages viewed, features used, approximate location derived from IP, browser and device type, and the date and time of requests.
• Communications and content you send us, including support requests, feedback, and any content you submit directly through a Bloom account.
• Cookies and similar technologies, described in the cookies section below.

We do not ask for, and ask that you not send us, sensitive personal information (such as government identifiers, health, or financial account numbers) outside the secure channels built for it.

How we use it

We use the information we control to:

• provide, operate, and secure the Bloom service and website;
• respond to your requests, support you, and communicate about your account;
• understand how the product and site are used, so we can improve them;
• send service messages, and, where permitted, occasional product updates you can opt out of;
• meet legal, tax, and regulatory obligations, and enforce our terms.

We rely on a lawful basis for each use: performing our contract with you, your consent where required, our legitimate interests in operating and improving Bloom, and compliance with law.

AI, models, and training

Bloom is an AI product, so we are explicit about this: we do not use customer data to train or improve our models. The signal a customer brings into Bloom is analyzed to provide the service to that customer, and for that customer alone. That account-specific analysis is the product working as intended; it is not model training, and it does not feed a shared model.

If we ever offer a capability that would use a customer's data beyond providing the service to them, it will be on an opt-in basis, with that customer's explicit authorization, and never as a default.

When we share

We do not sell personal information, and we do not rent it. We share it only in these situations:

• Subprocessors who provide infrastructure and services on our behalf, under contract and bound to protect the data. We keep a current list at our subprocessors page.
• Legal and safety: in response to a valid legal request, or where we reasonably believe disclosure is necessary to protect rights, safety, or the integrity of the service.
• Business transfers: if Bloom is involved in a merger, acquisition, or sale of assets, data may transfer as part of that transaction, subject to this policy.

Where data is processed

Bloom operates from Canada and uses infrastructure that may process data in multiple regions. Where personal data moves across borders, we rely on appropriate safeguards, including standard contractual clauses where they apply, to protect it in transit and at its destination. For customer data processed under a DPA, data location is addressed in that agreement and can be part of the deployment discussion.

How long we keep it

We keep personal information we control for as long as needed to provide the service, maintain your account, meet legal obligations, and resolve disputes. When it is no longer needed, we delete or de-identify it. Customer data we process is retained and deleted according to the customer's agreement; on request, customer data can be deleted, while certain access-control records are retained for audit integrity.

How we protect it

Protecting data is a priority area for our team, and Bloom is built accordingly. Data is encrypted in transit and at rest, access is governed by our access-control system Fortress, and we apply controls across the platform and our operations. No method of transmission or storage is ever completely secure, but the measures we take, and the controls available for review, reflect a serious standard. You can read the detail on our Enterprise Security page.

Your rights

Depending on where you live, you have rights over your personal information. For data Bloom controls, you can exercise these by contacting privacy@withbloom.ai. For data held in a customer's workspace, contact that customer, who is the controller; we will support them in responding.

If you are in the EU, EEA, or UK (GDPR)

You have the right to:

• access the personal data we hold about you;
• correct data that is inaccurate or incomplete;
• erase your data, where there is no overriding reason to keep it;
• restrict or object to certain processing;
• data portability, to receive your data in a usable format;
• withdraw consent at any time, where processing relies on consent;
• lodge a complaint with your local supervisory authority.

If you are in California (CCPA / CPRA)

You have the right to:

• know what personal information we collect, use, and disclose;
• access and delete your personal information;
• correct inaccurate personal information;
• opt out of the sale or sharing of personal information, though we do not sell or share it in the sense those terms are defined;
• limit the use of sensitive personal information;
• be free from discrimination for exercising these rights.

We will not charge you or degrade your service for exercising any of these rights, and we verify requests before acting on them to protect your data.

Cookies and similar technologies

A cookie is a small piece of information a site stores in your browser. Bloom groups them into three categories:

• Functional: strictly necessary for the site and product to work, for example keeping you signed in and remembering your preferences. These are always on, because the service cannot run without them.
• Analytics: help us understand how the site and product are used so we can improve them. These are off unless you allow them in your cookie settings.
• Marketing: used to measure and tailor marketing. We are not running marketing cookies at this time, and the category stays off unless you opt in. We list it here so that, if we do enable it, your choice governs from the start and nothing turns on without your consent.

You control the analytics and marketing categories through our cookie settings, and you can set your browser to refuse cookies, with the tradeoff that some features may not work properly.

Children

Bloom is a business product and is not directed to children. We do not knowingly collect personal information from anyone under the age of majority in their jurisdiction. If you believe a child has provided us information, contact us and we will remove it.

Changes to this policy

We may update this policy as Bloom evolves or the law changes. When we do, we will revise the date at the top, and for material changes we will give clearer notice. Continuing to use Bloom after an update means you accept the revised policy.